gurleen User

Deliver high-volume customer service while managing multiple guests and requests simultaneously. Resolve guest concerns professionally and collaborate with team members to provide timely solutions, processing payments accurately during fast-paced shifts.

Serve as the primary point of contact for clients from initial inquiry through project completion. Coordinate bookings, scheduling, contracts, payments, and changing client requests while managing multiple projects and deadlines.

Provide phone-based customer support and coordinate appointments and schedule changes while maintaining accurate customer and payment records. Track invoices, reconcile payments, and resolve billing discrepancies using Microsoft Excel.

Communicate with customers regarding programs, events, scheduling, and general inquiries. Coordinate event logistics, customer-facing communications, website updates, and digital promotions while supporting day-to-day operations.

Maintained sterilization protocols and infection control compliance. Managed patient flow and supported front office operations.

Pursuing a Bachelor of Science in Health Administration with a minor in Business, expected graduation in December 2026.

Certified in BLS CPR by the American Heart Association.

Completed Texas HTRC HEART Training.

Completed OSHA 30 training.

Completed HFMA Business of Health Care certification.