Guillermo García

Leads a 5-person infrastructure and operations team supporting 500+ users across distributed corporate and field environments. Reduced Microsoft licensing costs by approximately 30% and delivered approximately $120K in annual Azure/VM savings through governance and optimization.

Supported a portfolio of MSP clients with emphasis on cybersecurity, infrastructure reliability, and operational continuity. Administered and troubleshot Windows infrastructure, Microsoft cloud services, identity and access, endpoint security, monitoring, backup, patching, and business-critical incidents.

Supported endpoint operations, infrastructure services, and operational continuity across high-volume client environments. Resolved escalated technical incidents and maintained standardized operating processes.

Led multi-site IT operations supporting 24 cinema locations and 3 administrative offices, approximately 2,000 workstations, 2,000+ peripherals, 100 kiosks, and 400+ banking/POS terminals. Coordinated nationwide technical support, vendors, contractors, and infrastructure availability.

Supported enterprise infrastructure and end-user technology within a regulated financial-services environment. Contributed to availability and operational continuity of business-critical banking services through incident resolution and standardized technical operations.

Completed a Master of Science in Management at the International Continuing Education Center (CIDEC) in 2015.

Earned a Bachelor's Degree in Administration with a focus on Information Technology from Simon Rodriguez University in 2005.