@gugulethumbata
Travel Agent at NkupiTravel who coordinated flights, accommodation, and transport into seamless client travel arrangements.
South AfricaAt NkupiTravel, I managed end-to-end travel arrangements, coordinating flights, accommodation, and transportation for clients. I created detailed itineraries and maintained documentation to support efficient travel planning.
I provided customer service by responding to inquiries and resolving issues, while keeping up with travel trends, destinations, and visa requirements. My studies in Tourism Management covered research, sustainable tourism, strategic planning, and marketing.
Work history, roles, and key accomplishments
Nkupi Travel
Jun 2022 - Dec 2022 (6 months)
Managed end-to-end travel arrangements for clients, including flights, accommodations, and transportation, ensuring seamless and personalized experiences. Provided exceptional customer service by addressing inquiries and resolving issues promptly while staying updated on travel trends, destinations, and visa requirements.
Degrees, certifications, and relevant coursework
Postgraduate Diploma, Tourism Management
2024 - 2024
Postgraduate Diploma in Tourism Management, focusing on research, development, management, and marketing in the tourism sector.
Advanced Diploma, Tourism Management
2023 - 2023
Advanced Diploma in Tourism Management, with emphasis on strategic planning, research, and effective management.
Diploma, Tourism Management
2019 - 2022
Diploma in Tourism Management, covering accounting, applied communication, tourism law, marketing, and sustainable tourism development.
Matric (Grade 12), General
2013 - 2017
Completed secondary education with strong academic performance and effective communication skills.
Software and tools used professionally
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