At Sonrisacx, I advanced to operational oversight as a Quality Assurance & Operations Analyst, managing compliance audits for 60+ weekly multi-channel workflows. I also streamlined tracking systems using Excel and CRM tools.
As a Virtual Assistant & Administrative Coordinator on the Molly Maid Campaign at Sonrisacx, I managed calendars and scheduled 15 to 20 daily residential cleaning appointments. I processed payments, reconciled billing, and maintained financial records across CRM platforms.
At AALL Insurance - Hispand, I processed premium payments and policy endorsements for 150+ clients weekly, with a 99% accuracy and compliance rating. Earlier, at LCN - Hispand, I handled administrative intake and logged prospect data into CRM databases.
