At SAP Concur, I support Expense, Travel, and Invoice applications, focusing on identity and authentication issues. I troubleshoot SAML 2.0 integrations and multi-factor authentication in a ticket-driven support environment.
I work with Azure AD / Entra ID, Okta, and Google Workspace, and have basic exposure to Ping Identity. My work also includes application and integration support, root cause analysis, and incident, problem, and change management.
As a Program Administrator at SAP Concur, I provided client and internal support for business software applications and guided program administrators on system usage, best practices, and troubleshooting. Earlier, as an Inbound Customer Service Representative at TP, I handled billing concerns and helped clients with internet and cable issues.
