Graham Halsey

Key Responsibilities:

Executed truck unload operations and stocking maintaining stock accuracy across 19+ departments and 133+ product subcategories

Achieved 90+ items/hour performance target while supporting integrated retail and e-commerce channels.

Performed product picking and staging for online order deliveries and in-store pickups

Developed systematic knowledge of Best Buy's complete pro

Key Responsibilities:

Order Management: Process 150+ orders per shift using Toast POS system with 100% accuracy, including custom modifications and promotional applications

Multi-Channel Fulfillment: Coordinate curbside pickup, third-party delivery (DoorDash, Uber Eats), and catering orders, ensuring minimal wait times and optimal customer satisfaction

Inventory & Operations: Monitor and restoc

Led Scrum ceremonies, managed Jira, and facilitated cross-functional collaboration to ensure smooth project execution and continuous improvement. Led a large-scale migration of Verizon's customer ordering platform to Oracle Cloud Infrastructure, managing a team of 170+ personnel.

In this role, I led Scrum ceremonies, managed Jira, and facilitated cross-functional collaboration to ensure smooth project execution, clear stakeholder communication, and continuous improvement for the timely delivery of high-quality results.

One of my key projects during this time was working with Verizon Business to lead a large-scale migration of Verizon's customer ordering platform to Oracle

Worked as an Associate Analyst at Infosys, contributing to project execution and analysis. Supported cross-functional teams and utilized data-driven approaches to deliver high-quality results.