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Grace Philips

@gracephilips1

Remote customer support candidate sharing business updates and responding to information requests through WhatsApp.

Nigeria
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At Profound Nutrition and Wellness Hub, I shared promotional updates and business information through WhatsApp broadcasts, managed routine messages, and responded to information requests where applicable.

I’ve also supported online communities on WhatsApp, Facebook, and Telegram by helping members find requested information and resources. For reading group members, I researched online platforms for electronic books and shared relevant resources.

My experience in teaching and school administration includes coordinating daily activities, assisting with school operations, and maintaining attendance and academic records. I also taught science subjects and helped students understand course material.

I’m transitioning into remote customer support, with experience in written communication, routine enquiries, information research, and request follow-up. I have a laptop, Wi-Fi, backup solar power, and a quiet workspace, and I’m willing to learn CRM and ticketing systems.

Experience

Work history, roles, and key accomplishments

PH

WhatsApp Business Promotion Support

Profound Nutrition and Wellness Hub

Jan 2024 - Dec 2026 (2 years 11 months)

Shared promotional updates and business information through WhatsApp broadcasts. Managed routine messaging and responded to information requests where applicable.

DS

Biology and Basic Science Teacher

Dartfort Group of Schools

Jan 2009 - Dec 2011 (2 years 11 months)

Taught Biology and Basic Science and supported students’ understanding of subject material. Worked to ensure timely and complete curriculum coverage.

MS

Form Teacher; Agricultural Science and Basic Science Teacher

Most High School

Jan 2008 - Dec 2009 (1 year 11 months)

Monitored students’ academic progress and examination results. Reviewed performance information to identify strengths and areas for improvement.

Education

Degrees, certifications, and relevant coursework

ML

MacNel Consult Ltd

HSE Certificate, Health, Safety and Environment

Health, Safety and Environment (HSE) training covering Appreciation, General HSE, and Supervisory HSE, completed in 2020.

Teachers Registration Council of Nigeria logoTN

Teachers Registration Council of Nigeria

Teacher Certificate, Education

Teacher Certificate from the Teachers Registration Council of Nigeria, obtained in 2020.

Olabisi Onabanjo University logoOU

Olabisi Onabanjo University

Bachelor of Science, Microbiology

Bachelor of Science (B.Sc.) in Microbiology from Olabisi Onabanjo University, Ago-Iwoye, Ogun State, Nigeria, completed in 2008.

OS

Oba Akinyele Memorial High School

Senior Secondary School Certificate, General Studies

Senior Secondary School Certificate (SSCE) from Oba Akinyele Memorial High School, Ibadan, Oyo State, Nigeria, completed in 1996.

Adekunle Ajasin University logoAU

Adekunle Ajasin University

Postgraduate Diploma, Educational Management

Postgraduate Diploma in Educational Management (PGD) from Adekunle Ajasin University, Ondo State, Nigeria.

ZC

Zurik Computer College

Computer Certificate, Computer Studies

Computer Certificate from Zurik Computer College, year to verify (1997 or 2002).

LH

Life Care Hospital

Nursing Certificate, Nursing

Nursing training and certificate from Life Care Hospital, completed in 2003.

Tech stack

Software and tools used professionally

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