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Grace Micheal

@gracemicheal

Remote Customer Support & VA based in Nigeria (GMT+1). Fast response, 95% accuracy, available for US/EU shifts. Let's work!

Nigeria

Message

What I'm looking for

I’m looking for full-time remote work with async and flexible shifts, including US/EU shifts.

I am Grace Michael, a Remote Customer Support Specialist and Virtual Assistant based in Nigeria. I help busy startups and founders handle customer inquiries via chat and email, manage inbox and calendar, perform accurate data entry, and manage social media DMs and comments.

Tools: Google Workspace, Slack, Trello, Canva, Microsoft Office. Quick learner for Zendesk, Intercom, Freshdesk, Notion.

Strengths: Excellent written English, fast response, attention to detail, problem-solving, and ability to work independently with minimal supervision. Stable internet, headset, laptop available. Open to full-time remote, async, and flexible shifts (US and EU time zones).

Looking for Customer Support, Virtual Assistant, Data Entry, and Admin roles.

Experience

Work history, roles, and key accomplishments

Current

Customer support

Current

self employed

Jan 2023 - Present (3 years 9 months)

Provided customer support via live chat and email, handling 50+ inquiries daily with 95% satisfaction. Managed accurate data entry, research and CRM updates. Handled social media scheduling, inbox and calendar management, reducing response time by 40% and improving customer retention.

Customer Service Customer Support Virtual Assistant Email Support

Current

Freelance Virtual Assistant & Customer Support

Current

Self Employed

Jan 2023 - Present (3 years 9 months)

Provided customer support via chat and email, resolving inquiries quickly. Performed accurate data entry and research, managed social media scheduling and engagement, and handled inbox and calendar management to improve response times.

Customer Support Live Chat Email Support Data Entry Research Social Media Management Inbox Management Calendar Management Google Workspace Microsoft Office Slack Trello Canva

Education

Degrees, certifications, and relevant coursework

Federal university of lafia

In progress , Microbiology

2023 -

Grade: 3.1

Activities and societies: Member microbiology association

Currently pursuing http://B.Sc. in Microbiology at Federal University of Lafia. Focused on microbial genetics, immunology, medical microbiology and laboratory techniques. Actively involved in lab practicals, research seminars and departmental academic support. Maintaining strong academic performance with hands-on experience in microbial culture, analysis and scientific reporting.