GMGrace McPhail
@gracemcphail
Compassionate crisis counselor and pharmacy technician focused on care.
United StatesWhat I'm looking for
I am a crisis counselor and pharmacy technician with over three years of hands-on experience supporting people through high-stress situations and ensuring safe medication use.
As a Crisis Counselor I provide immediate emotional support, perform risk assessments, and create individualized safety plans using active listening and evidence-based interventions.
In my role as a Pharmacy Technician I accurately prepare prescriptions, manage inventory, coordinate with insurance providers, and maintain HIPAA-compliant patient confidentiality in a fast-paced setting.
I bring leadership and customer-service experience from restaurant management, and I am passionate about mental health advocacy, teamwork, and delivering compassionate, reliable care.
Experience
Work history, roles, and key accomplishments
Pharmacy Technician
Stop and Shop
Sep 2022 - Present (3 years 1 month)
Support pharmacists by preparing and labeling prescriptions, managing inventory, coordinating with insurance providers, and maintaining HIPAA-compliant patient confidentiality in a high-volume retail pharmacy.
Crisis Counselor
Response Crisis Center
May 2022 - Aug 2025 (3 years 3 months)
Provide immediate emotional support, risk assessments, and safety plans for individuals in crisis using active listening and evidence-based de-escalation techniques; document calls and connect callers to community resources.
Front of House Manager
Brunellos Restaurant
Apr 2021 - Aug 2022 (1 year 4 months)
Managed daily front-of-house operations including cashiering, staff training, scheduling, and inventory oversight to ensure smooth service and accurate financial transactions.
Education
Degrees, certifications, and relevant coursework
SUSouthern New Hampshire University
Bachelor of Human Services, Human Services
2022 - 2023
Completed coursework for a Bachelor of Human Services in Family and Childcare Services through SNHU online from September 2022 to June 2023.
HUHofstra University
Human Services
2020 - 2021
Attended Hofstra University from September 2020 to May 2021 and completed coursework prior to transferring.
Saint Anthony's High School
High School Diploma, High School Diploma
Graduated from Saint Anthony's High School in May 2020.
Availability
Location
United StatesAuthorized to work in
Job categories
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