Grace Malone
@gracemalone
Dedicated banking professional with strong management and customer service skills.
United StatesWhat I'm looking for
I am a dedicated banking professional with a passion for building lasting relationships and enhancing customer experiences. Currently, I serve as a Private Client Banker and Manager On Duty at Chase Bank, where I excel in discussing financial health and tailoring essential needs to clients. My role involves not only individual contributions but also teamwork, as I champion human resources within the branch.
Prior to my current position, I worked as a Shift Supervisor at CVS, where I honed my skills in customer service, employee management, and operational efficiency. My educational background in General Studies from Indiana University Northwest complements my practical experience, providing me with a well-rounded perspective on problem-solving and decision-making in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Private Client Banker /Manager On Duty
Chase Bank
Apr 2021 - Present (4 years 2 months)
Managed client relationships and financial discussions, contributing to team goals. Served as the Branch Human Resource Champion, handling customer complaints and issues when managers were unavailable.
Shift Supervisor
CVS
Jan 2018 - Apr 2021 (3 years 3 months)
Oversaw daily operations, including managing employee shifts and assigning duties. Provided excellent customer service and accurately managed cash drawers.
Education
Degrees, certifications, and relevant coursework
Indiana University NorthWest
Bachelor's Degree, General Studies
Pursued a Bachelor's Degree in General Studies, focusing on a broad range of academic disciplines. Developed foundational knowledge and critical thinking skills across various subjects.
Eckerd College
Studies in Marine Biology, Marine Biology
Undertook coursework in Marine Biology, gaining exposure to fundamental concepts in marine ecosystems and aquatic life. Completed studies focusing on biological principles relevant to marine environments.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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