Grace Koshaba
@gracekoshaba
Accountant focused on accurate financial reporting, bookkeeping, inventory control, and efficient operations.
UgandaWhat I'm looking for
I’m a results-driven Accountant and finance & operations professional with hands-on experience managing financial records, reconciling transactions, and producing accurate reporting. I’ve worked across bookkeeping, payroll management, inventory control, and administrative support, bringing high accuracy and confidentiality to every task.
In my customer support and operations roles at EzeeMoney Ltd and Royal Mabati Uganda Ltd, I managed real-time support through WhatsApp and Freshworks, resolved transaction and account issues, coordinated follow-ups with partners and banks, and maintained detailed records of customer interactions. I also co-founded and lead Inspire Lives Africa (ILA), combining operational discipline with a strong commitment to community impact.
Experience
Work history, roles, and key accomplishments
Customer Support & Operations Experience
Ezeemoney ug ltd
Jun 2025 - Feb 2026 (8 months)
Managed real-time customer support via WhatsApp and Freshworks
Resolved issues such as password resets, login failures, transaction errors, and
reversal requests
Handled inbound and outbound calls to address client inquiries and provide service
updates
Coordinated with partners (MTN, Airtel, National Water, MultiChoice, UEDCL, and
banks) on transaction verifications
Education
Degrees, certifications, and relevant coursework
Makerere University Business School
Bachelor of Science, Accounting
2018 - 2022
Completed a Bachelor of Science in Accounting at Makerere University Business School from 2018 to 2022.
Tropical High School, Kabalagala
Uganda Advanced Certificate of Education (UACE)
2016 - 2017
Completed the Uganda Advanced Certificate of Education (UACE) at Tropical High School from 2016 to 2017.
Tender Talents Magnet School, Kasangati
Uganda Certificate of Education (UCE)
2012 - 2015
Completed the Uganda Certificate of Education (UCE) at Tender Talents Magnet School from 2012 to 2015.
St. Paul Primary School, Nsambya
Primary Leaving Examination (PLE)
2005 - 2011
Completed Primary Leaving Examination (PLE) studies at St. Paul Primary School from 2005 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Job categories
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