SNsheila nakiwala
@sheilanakiwala
Detail-oriented accountant with expertise in customer support and procurement.
UgandaWhat I'm looking for
I am a dedicated accounting professional with a strong background in customer support and procurement. Currently, I serve as an Accountant and Customer Care Representative at Agrishare Uganda Limited, where I have successfully implemented a new bookkeeping system that streamlined expense tracking and improved audit readiness. My commitment to enhancing customer satisfaction is evident through the development of a customer feedback log, which has significantly improved response quality and reduced accounting errors by 30% within six months.
Previously, I managed an eBay store, where I created a response template system that improved communication consistency and resolved over 95% of customer inquiries within 24 hours. My experience also includes roles as an Accounts Assistant and Store Tallying Clerk, where I honed my skills in financial reporting, inventory management, and vendor relations. I am passionate about leveraging my skills to contribute to organizational success and drive positive outcomes.
Experience
Work history, roles, and key accomplishments
Accountant/Customer Care Rep/Procurement Assistant
Agrishare Uganda Limited
Sep 2022 - Present (2 years 10 months)
Prepared monthly financial reports, performed bank reconciliations, and maintained accurate general ledger records. Responded to customer inquiries, complaints, and service requests across phone, email, and in-person channels. Handled procurement planning, vendor sourcing, and purchase order processing in alignment with budget and policy.
eBay Store Manager
CBA Uganda
Jan 2022 - Present (3 years 6 months)
Managed pre and post-sales support for eBay store customers, including order tracking, issue resolution, returns processing, and account inquiries via email and live chat. Created a response template system for frequent issues, reducing average resolution time and improving consistency in communication.
Account Assistant
Latitude Craft Chocolate
Jul 2021 - Present (4 years)
Assisted in maintaining accurate financial records, processed supplier invoices, and supported monthly bank reconciliations and expense reporting. Streamlined invoice filing and expense tracking procedures, improving internal audit readiness and reducing document retrieval time.
Store Stallying Clerk
Vegol Limited
Mar 2020 - Present (5 years 4 months)
Accurately recorded and reconciled daily stock movement of raw materials and finished products to ensure proper inventory management and minimize discrepancies. Implemented a systematic manual tallying process that improved the accuracy of stock records and enhanced coordination between the stores and production departments.
Education
Degrees, certifications, and relevant coursework
Uganda Institute of Certified Public Accountants
Level 1, Accounting
Currently pursuing the Certified Public Accountant certification at the Institute of Certified Public Accountants of Uganda. This program focuses on advanced accounting principles and practices.
Nkumba University
Bachelor's Degree in Business Administration, Accounting
Completed a Bachelor's Degree in Business Administration with a specialization in Accounting. The curriculum covered core business functions and in-depth accounting principles.
Namirembe Hillside High School
Uganda Advanced Certificate of Education, General Studies
Obtained the Uganda Advanced Certificate of Education. This program provided a foundation in various subjects, preparing for university-level studies.
Buloba High School
Uganda Certificate of Education, General Studies
Achieved the Uganda Certificate of Education. This certificate signifies completion of secondary education, covering a broad range of academic disciplines.
Budo Junior School
Primary Leaving Education, General Studies
Completed Primary Leaving Education. This foundational education provided basic literacy and numeracy skills.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Job categories
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