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grace halleran

@gracehalleran

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I manage accurate records, resolve account issues, and train users across high-volume service operations.

United States

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What I'm looking for

I'm looking for a role where I can manage accurate records, support users and stakeholders, resolve day-to-day issues with discretion, and contribute to organized, reliable operations.

I've managed records, communications, and account processes for 100+ active client families at La Jolla Methodist, maintaining accurate data and resolving scheduling and service questions with discretion. I also trained non-technical users on Brightwheel and helped increase participation by 30% through proactive outreach.

Previously, at Orangetheory Fitness, I maintained CRM and scheduling records, managed leads, and delivered top-10% sales performance through clear, solution-oriented service. I'm comfortable coordinating across teams, interpreting procedures, and handling sensitive information under changing priorities.

Experience

Work history, roles, and key accomplishments

Early Childhood Educator

La Jolla Methodist

Apr 2022 - Jun 2026 (4 years 2 months)

Served as primary point of contact for 100+ client families, resolving day-to-day account, scheduling, and process questions with professionalism and discretion. Maintained accurate records across 100+ active accounts and trained non-technical users on the Brightwheel platform.

Records Management Data Management User Training Customer Service Communication Skills Brightwheel Excel Microsoft Word Outlook

Membership Sales & Social Media Coordinator

Orangetheory Fitness

Feb 2021 - Jun 2022 (1 year 4 months)

Acted as key point of contact for new and prospective members, resolving questions and concerns in a fast-paced, customer-facing environment. Maintained accurate CRM and scheduling records and proactively identified at-risk members to improve retention.

CRM Scheduling Sales Customer Service Communication Skills Lead Management Retention

Education

Degrees, certifications, and relevant coursework

San Diego State University

Bachelor of Arts, Liberal Studies

2017 - 2021

Earned a Bachelor of Arts in Liberal Studies with relevant coursework in assessment and data analysis, educational technology, and family and community engagement.