Grace Donoso

Worked as Marketing Analyst at Spero.

- Entered and verified customer and business data in spreadsheets and company databases, maintaining 100% accuracy and reducing record errors.
- Processed high-volume data entry tasks efficiently, ensuring timely updates that supported accurate reporting and business decision-making.
- Maintained confidential customer and company information in compliance with company policies, protecting data in

- Participated in training and mentorship sessions with tourism industry professionals, gaining hands-on knowledge of hospitality best practices that I applied directly to internship activities, strengthening my operational performance.
- Supported tourism and hospitality operations by executing administrative tasks, organizing data, and maintaining accurate documentation, resulting in a more effi

- Used QuickBooks to record and organize financial transactions, improving accuracy and efficiency in accounting processes.
- Applied fundamental accounting principles, including Accounts Receivable, Accounts Payable, journal entries, trial balances, and balance sheets.
- Strengthened bookkeeping and financial reporting skills through practical exercises and real-world cases; earned QuickBooks Lev

- Supported on-site banking operations, including document delivery and retrieval at banks and notary offices, ensuring timely and efficient processing.
- Coordinated administrative and financial processes requiring in-person interactions with external institutions, supporting smooth and accurate operations.
- Maintained high standards of cleanliness, organization, and sanitation, contributing t

- Apoyé las operaciones bancarias presenciales, incluyendo la entrega y retiro de documentos en bancos y notarías, asegurando una gestión oportuna y eficiente.
- Coordiné procesos administrativos y financieros que requerían gestiones presenciales con instituciones externas, facilitando el cumplimiento de los procedimientos establecidos.
- Mantuve altos estándares de orden, limpieza y sanitizac

Worked as Full-time parenting at Career Break.

- Managed customer account inquiries, verified transactions, and handled financial data with high accuracy, ensuring data integrity and compliance with banking standards.
- Supported account reconciliations and resolved discrepancies, helping maintain accurate and reliable banking records.
- Handled 100+ customer calls daily, resolving inquiries within an average of 3 minutes while providing effic

- Assisted customers with account inquiries, transactions, and reconciliations, ensuring accurate and efficient service.
- Processed cash transactions in U.S. dollars and Chilean pesos, accurately identifying counterfeit currency and minimizing transaction risks.
- Managed financial information and customer requests while maintaining accuracy, organization, and a high standard of customer service.

Issued May 2026 · Expires Jul 2027

Issued Jul 2026

Issued Aug 2026

Issued Feb 2025 · Expired Jun 2026

- Creative professional spreadsheets using advanced functionality to visualize and solve business problems.
- Understand and manage the accounting cycle and cash flow of a small business.
- Design and launch a social media campaign to promote a business.
- Improve sales in organizations through persuasive selling skills, including finding, asking questions, highlighting features and benefits, over

Issued Oct 2024

- Apply time management, interpersonal comminication, meeting planning, and recods mangement to identify and solve business problems.
- Develop a basic undertanding of accounting principles used in office and business settings.
- Marketing Principles Simternship
-Bussines and Leadership skills
-Scheduling customer agenda
-Visualize Data using an Excell spreadsheet
-Visual Media
-Office procedures

Issued Mar 2023 · Expired Apr 2026

-English language speaking & writing
-Online Teamwork and collaboration
-Leadership & Time management
-Decision making & problem solving
-Mathematical reasoning
-Effective communication

Technical-Professional Secondary Education (Enseñanza Media Técnico Profesional) with specialization in Accounting. San Bernardo, Chile.