Grace Barcenas

I am a customer service and financial professional with over two years of experience in BPO environments, focused on delivering consistent, high-quality support. I specialize in fraud prevention, escalation handling, hiring support, and on-floor supervision.

At Sitel Outsourcing Company I progressed from CSR 1 to CSR 2 and On-Floor Supervisor, handling inbound and outbound calls, supervisor callbacks, ticket creation, and email-driven ticket resolutions. I am known for clear communication and sound judgment.

At Accenture I served as a Customer Service Associate (HR account specialist) and later moved into Financial Account Services as a Fraud Specialist, applying my experience in escalation management and fraud mitigation across financial workflows.

I bring a steady, service-first approach and a track record of improving customer outcomes while supporting team operations and hiring processes. I look to join a company where I can further develop fraud-prevention expertise and contribute to operational excellence.