Grace Adams
@graceadams2
Customer Experience Manager at Bluebulb Financials who resolved 95% of complaints and disputes at first contact.
NigeriaWhat I'm looking for
At Bluebulb Financials (Dealmakers BDC), I handled customer enquiries, complaints, disputes, and feedback analytics as a Customer Experience & Counter Operations Intern (NYSC).
I managed 30+ daily customer enquiries, providing clear information and helping ensure smooth service delivery.
I served as a primary support contact for complaints and disputes, resolving 95% of issues at first contact.
I maintained accurate records, reconciled daily reports, identified trends for service improvement, and onboarded new clients by explaining processes clearly.
Experience
Work history, roles, and key accomplishments
Customer Experience & Counter Operations Intern
Bluebulb Financials (Dealmakers BDC)
Mar 2025 - May 2026 (1 year 2 months)
Managed 30+ daily customer enquiries, resolving 95% of complaints at first contact. Maintained feedback analytics and coordinated with operations to improve service standards.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science, Physiology
2019 - 2024
Grade: Second Class Honors (Upper Division)
Bachelor of Science in Physiology from the University of Benin, Nigeria, completed in 2024 with Second Class Honors (Upper Division).
Dorkiel College
Senior Secondary School Certificate, General Studies
2011 - 2017
Completed Senior Secondary School Certificate (SSCE) at Dorkiel College, Lagos State, Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Grace?
You can contact Grace and 600K+ other talented remote workers on Himalayas.
Message GraceGet matched with your dream remote job
Sign up now and join over 1,000,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
