Gowri ShankarGS
Open to opportunities

Gowri Shankar

@gowrishankar

Motivated insurance operations professional with expertise in policy processing.

India
Message

What I'm looking for

I am seeking a fully remote role in insurance operations that offers growth opportunities and a collaborative team environment.

I am a highly motivated and process-driven Insurance Operations Professional with 14 months of experience at ReSource Pro. My specialization lies in end-to-end policy endorsement processing using Guidewire PolicyCenter, where I have demonstrated expertise in managing complex insurance transactions while maintaining SLA compliance and ensuring data accuracy across both commercial and personal lines.

Throughout my tenure, I have successfully delivered high-volume endorsement processing, averaging over 30 transactions per week with an impressive 98% first-pass accuracy. I excel in validating underwriting instructions and coordinating with underwriters to ensure data integrity, which has resulted in zero rework or policy impact. Additionally, I have taken the initiative to spearhead peer training for newly onboarded associates, creating SOP guidance and assisting in quality reviews to foster a collaborative work environment.

Experience

Work history, roles, and key accomplishments

RP
Current

Insurance Associate - Endorsements

ReSource Pro

Apr 2023 - Present (2 years 3 months)

Delivered high-volume endorsement processing for commercial and personal lines via Guidewire PolicyCenter, averaging 30+ transactions per week with 98% first-pass accuracy. Maintained 100% SLA adherence across a 14-month tenure by prioritizing based on urgency, complexity, and escalation flags.

Education

Degrees, certifications, and relevant coursework

GT

Geethanjali Institute of Science and Technology

B.Tech, Electronics and Communications Engineering

Completed a Bachelor of Technology in Electronics and Communications Engineering. The curriculum focused on fundamental principles and applications within the field.

Tech stack

Software and tools used professionally

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Gowri Shankar - Insurance Associate - Endorsements - ReSource Pro | Himalayas