Gowri Shankar
@gowrishankar
Motivated insurance operations professional with expertise in policy processing.
What I'm looking for
I am a highly motivated and process-driven Insurance Operations Professional with 14 months of experience at ReSource Pro. My specialization lies in end-to-end policy endorsement processing using Guidewire PolicyCenter, where I have demonstrated expertise in managing complex insurance transactions while maintaining SLA compliance and ensuring data accuracy across both commercial and personal lines.
Throughout my tenure, I have successfully delivered high-volume endorsement processing, averaging over 30 transactions per week with an impressive 98% first-pass accuracy. I excel in validating underwriting instructions and coordinating with underwriters to ensure data integrity, which has resulted in zero rework or policy impact. Additionally, I have taken the initiative to spearhead peer training for newly onboarded associates, creating SOP guidance and assisting in quality reviews to foster a collaborative work environment.
Experience
Work history, roles, and key accomplishments
Insurance Associate - Endorsements
ReSource Pro
Apr 2023 - Present (2 years 3 months)
Delivered high-volume endorsement processing for commercial and personal lines via Guidewire PolicyCenter, averaging 30+ transactions per week with 98% first-pass accuracy. Maintained 100% SLA adherence across a 14-month tenure by prioritizing based on urgency, complexity, and escalation flags.
Education
Degrees, certifications, and relevant coursework
Geethanjali Institute of Science and Technology
B.Tech, Electronics and Communications Engineering
Completed a Bachelor of Technology in Electronics and Communications Engineering. The curriculum focused on fundamental principles and applications within the field.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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