Gowri Shankar

I am a highly motivated and process-driven Insurance Operations Professional with 14 months of experience at ReSource Pro. My specialization lies in end-to-end policy endorsement processing using Guidewire PolicyCenter, where I have demonstrated expertise in managing complex insurance transactions while maintaining SLA compliance and ensuring data accuracy across both commercial and personal lines.

Throughout my tenure, I have successfully delivered high-volume endorsement processing, averaging over 30 transactions per week with an impressive 98% first-pass accuracy. I excel in validating underwriting instructions and coordinating with underwriters to ensure data integrity, which has resulted in zero rework or policy impact. Additionally, I have taken the initiative to spearhead peer training for newly onboarded associates, creating SOP guidance and assisting in quality reviews to foster a collaborative work environment.