Governor Musili
@governormusili
I support CRM, digital platforms, and business-critical ICT systems for users.
KenyaWhat I'm looking for
I've supported staff, partner institutions, and project teams at the Kenya School of Government using Salesforce, digital information systems, data-collection platforms, reporting applications, and collaboration tools. I manage customer and stakeholder records, support cases, follow-ups, leads, reporting, user training, and secure data-handling workflows.
Previously at CGTN, I provided rapid technical support for newsroom, editorial, production, and operational teams during live broadcasts and breaking-news operations. I troubleshoot access, workflow, application, and content-delivery issues while maintaining incident records, technical documentation, and service continuity.
Experience
Work history, roles, and key accomplishments
Research Fellow – ICT & Data Services
Kenya School of Government
Nov 2024 - Present (1 year 10 months)
Provide technical and operational support to staff and partners using Salesforce and digital systems. Maintain CRM records, manage support cases, and deliver user training and documentation.
Research Assistant – ICT & Data Services
Kenya School of Government
Nov 2017 - Dec 2024 (7 years 1 month)
Supported staff and project teams using Salesforce and digital tools. Maintained CRM records, logged support tickets, and assisted with technical issues and documentation.
ICT Systems Administrator – Broadcast & Systems Operations
CGTN (Formerly CCTV Africa)
Dec 2011 - Jul 2016 (4 years 7 months)
Delivered technical support to newsroom and production users. Used HubSpot for CRM and support ticket management, and resolved issues during live broadcasts.
Education
Degrees, certifications, and relevant coursework
European Business University
Master of Science, Data Science & Artificial Intelligence
2025 -
Pursuing an MSc in Data Science & Artificial Intelligence.
University of Nairobi
Master of Science, Computer Science
2022 - 2025
Completed an MSc in Computer Science with a focus on Distributed Computing Technologies.
Jomo Kenyatta University of Agriculture and Technology
Bachelor of Science, Information Technology
2007 - 2010
Earned a BSc in Information Technology.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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