Gourab Das

I am a detail-oriented and technically proficient professional with a strong background in technical support, marketplace analysis, and client service management. My experience includes troubleshooting hardware and software issues, providing exceptional customer support, and ensuring accurate product fitment for online marketplaces. I pride myself on my strong analytical skills and problem-solving abilities, which have been instrumental in enhancing customer experiences and optimizing service delivery.

In my recent role as a Marketplace Fitment Analyst at Newparts.INC, I managed product fitment data for eBay, collaborated with cross-functional teams, and ensured timely and accurate delivery of assignments to clients. My commitment to maintaining high service standards and meeting key performance indicators has consistently resulted in positive client feedback and improved service reliability. Additionally, my technical support experience at Lenovo has equipped me with the skills to diagnose and resolve hardware and software issues efficiently, further enhancing customer satisfaction.