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gontse mogana

@gontsemogana

Remote Executive Assistant supporting customer operations and online business, with experience managing customer inquiries, orders, and follow-up.

Botswana

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What I'm looking for

I’m looking for remote work where I can provide dependable operational support, create organized systems, improve workflows, and support clients and customers through professional communication.

As a Digital Content Creator & Online Business Owner, I created educational beauty and wellness content to help consumers understand skincare ingredients and make informed purchasing decisions. I also managed customer communication for an online clothing business, responding to inquiries, processing orders, and providing post-purchase support.

At The Pacific Institute Botswana, I entered and maintained organizational data, verified records, and supported document management. With the Council on International Educational Exchange (CIEE), I supported students in Botswana’s exchange programs by answering questions, helping coordinate administrative tasks, and maintaining program documentation.

Experience

Work history, roles, and key accomplishments

Current

Digital Content Creator & Online Business Owner

Current

Self-Employed

Jan 2022 - Present (4 years 10 months)

Created educational beauty and wellness content and managed customer communication for an online clothing business, handling inquiries, orders, and post-purchase support.

Content Creation Customer Engagement Digital Communication Facebook WhatsApp Research Content Planning Business Operations

Data Entry Clerk

The Pacific Institute Botswana

Jan 2018 - Dec 2019 (1 year 11 months)

Accurately entered and maintained large volumes of organizational data, verified records for completeness, and supported administrative processes through careful document management.

Data Entry Record Verification Confidentiality Document Management Deadline Management

Student Support Volunteer

Council on International Educational Exchange (CIEE)

Jan 2017 - Dec 2018 (1 year 11 months)

Supported U.S. high school and university students in international exchange programs, assisting with questions, guidance, and administrative coordination.

Student Support Cross Cultural Communication Administrative Coordination Documentation Collaboration

Education

Degrees, certifications, and relevant coursework

University of Botswana

Bachelor of Arts, Humanities

Pursuing a Bachelor of Arts in Humanities with a focus on English and Sociology, developing skills in professional communication, critical thinking, research, and analytical writing.