goldi goldita
@goldigoldita
Poliglot professional with expertise in process improvement and data analysis.
What I'm looking for
I am a dedicated professional with over four years of progressive experience in system support, vendor coordination, and process improvement across global organizations. My journey has been marked by a commitment to data-driven initiatives, where I have successfully led projects that enhance operational efficiency and stakeholder satisfaction. Currently, I am finalizing my Green Belt certification while mentoring multiple Lean projects, showcasing my dedication to continuous improvement.
My background as a Power BI Data Analyst complements my expertise in process optimization and risk assessment. I have honed my skills through hands-on experience in trading and market analysis, allowing me to identify opportunities for efficiency gains while mitigating operational risks. I thrive in collaborative environments, having established constant communication channels with senior stakeholders to ensure transparency and drive impactful changes.
Throughout my career, I have developed multilingual training materials and facilitated workshops that promote a culture of continuous improvement. My passion for operational excellence is evident in my ability to lead cross-functional teams in identifying best practices and standardizing processes. I am eager to bring my skills and experience to a forward-thinking organization that values innovation and growth.
Experience
Work history, roles, and key accomplishments
Global CRM Assistant
World Vision International
Jan 2023 - Present (2 years 5 months)
As a Global CRM Assistant, I spearheaded the redesign of QA evaluation processes, enhancing communication with stakeholders and driving efficiency through targeted solutions like a Power BI dashboard. I also mentored Green and Yellow Belt projects, fostering a culture of continuous improvement across global teams.
Bilingual Operations CSR
Telus International - SeatGeek
Jan 2022 - Jan 2023 (1 year)
Delivered bilingual support through chat, email, and phone, recognized for high client satisfaction and performance metrics. Coordinated with ticket suppliers to enhance customer experiences and provided operational feedback to management for process improvements.
Administrative Assistant
Scholarship Program - FANTEL
Jun 2021 - Jan 2022 (7 months)
Managed student budgets and ensured data integrity through accurate data entry. Supported decision-making processes by providing reliable data for resource allocation.
Education
Degrees, certifications, and relevant coursework
Universidad Centroamericana José Simeón Cañas
Bachelor's in Business Administration, Business Administration
2019 - 2024
Pursuing a Bachelor's degree in Business Administration, focusing on various aspects of business management, including finance, marketing, and organizational behavior.
Availability
Location
Authorized to work in
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