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Gokul G B

@gokulgb1

IT Support professional at ESC Utility Services supporting German utility clients and managing Active Directory access.

At ESC Utility Services Pvt. Ltd., I provide IT and application support for German utility clients, including Level 1 support across Windows environments. I manage Active Directory users and groups, troubleshoot system and application issues, and resolve LAN/Wi-Fi connectivity problems.

Previously, as an IBMS Support Engineer at Honeywell Automation India Ltd., I handled system setup, operation, troubleshooting, and modification, and attended customer service calls within SLA. My hands-on experience includes Windows Server and Group Policy administration, Linux administration, and technical support.

Experience

Work history, roles, and key accomplishments

Current

Senior Associate

Current

ESC Utility Services Pvt. Ltd.

Jul 2021 - Present (5 years 3 months)

Provides IT and application support for German utility clients, including Level 1 technical support, Active Directory management, and incident resolution. Handles SAP IS-U case closures and supports quality management processes.

Active Directory Windows Server Technical Support Troubleshooting LAN Wi Fi Antivirus IT Asset Management Ticketing Systems SAP ISU SLA Adherence

IBMS Support Engineer

Honeywell Automation India Ltd.

May 2019 - Jul 2020 (1 year 2 months)

Performed technical functions including setup, operation, troubleshooting, and modification of IBMS systems and software. Attended customer service calls and planned preventive maintenance for contract customers.

IBMS (Integrated Building Management Systems)Troubleshooting Preventive Maintenance Customer Service SLA Adherence