Godswill Ogbu

Managed client inboxes and improved response rates through proactive communication strategies. Analyzed social media engagement and prepared reports to inform content decisions.

Managed executive calendar and email communications to support smooth daily operations. Coordinated client communication and tracked project timelines to ensure deliverables were met.

Managed professional email communications and drafted outreach campaigns for book launches and events. Coordinated follow-up communications with collaborators to secure partnerships and maintained organized inboxes.

Served as the first point of contact for venue inquiries, responding promptly and professionally across all channels. Clarified policies and event logistics, monitored leads, and maintained accurate records using the Spothopper CRM.

Managed 20+ private dining event inquiries per month, tracking deposits, guest lists, and dietary requirements. Coordinated with front-of-house, kitchen, and accounting teams, and implemented automated reminders to reduce missed follow-ups.

Handled customer inquiries for data subscriptions, airtime, and electricity bills through Intercom, ensuring fast and professional responses. Managed support tickets, resolved issues, and prioritized escalations for timely resolution.

Managed emails, scheduled meetings, and maintained digital organization. Performed data entry and assisted with client communication.

Completed the Workflow & Project Management Specialist certification in 2025.

Completed the AI Starter Kit certification in 2025.

Completed the McKinsey Forward Program.

Completed the Soft-skills Mastery certification in 2025.

Bachelor of Business Administration and Management degree.

Completed the IT Skill Fundamentals certification in 2024.

Completed the Fundamentals of Digital Marketing certification in 2022.

Completed the Visual Presentation Design certification in 2022.