Godsaveus Daberechi

I am a customer support specialist with 4+ years delivering high-quality support in SaaS and tech-enabled services. I excel at managing multichannel support—live chat, email, and inbound/outbound calls—while maintaining strong SLA performance.

I am proficient with CRM and ticketing systems including Zoho Desk, Zoho Social, Zoho Tickets, Salesforce (basic), and Zendesk (basic), and I use collaboration and reporting tools to drive measurable improvements.

I have a track record of resolving technical and account issues, managing escalations, onboarding and training new staff, and producing knowledge base content that reduces repetitive complaints.

I collaborate across product, engineering, marketing, logistics, and finance to improve processes, support product improvements, and sustain high client retention and satisfaction.