Looking for a job

Adeola Ogunlumade

@adeolaogunlumade

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I lead high-volume customer support and operations across client accounts and communication channels.

Nigeria

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What I'm looking for

I'm looking for a customer support, customer experience, or operations role where I can manage high-volume communication, resolve customer issues, coordinate client accounts, and improve day-to-day service delivery.

I've handled 100+ daily customer enquiries at Samstores across phone, WhatsApp, and email, resolving delivery complaints, maintaining accurate records, and supporting sales through clear product communication.

At Trigen IT, I manage operations, scheduling, and communication for three external client accounts across Canada, the USA, and Nigeria. I resolved a CEO-client communication breakdown within two weeks, coordinate meetings and social media calendars, and maintain digital records using Google Drive and Microsoft OneDrive.

My customer-facing work at Chopzone Delicious Alternatives and Dale Fashion Store also helped drive 500+ units sold in one week and grow weekly transactions from 50 to 100+ through proactive engagement and follow-up.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Samstores

Jan 2025 - Sep 2025 (8 months)

Handled 100+ customer enquiries daily via phone, WhatsApp, and email, maintaining consistent, professional response quality under high volume. Resolved delivery complaints and escalations calmly, keeping customers informed throughout and reducing repeat contacts.