GAGlory Alex
@gloryalex
Dedicated business strategist with a strong focus on customer success.
CanadaWhat I'm looking for
I am a dedicated and adaptable professional with a proactive attitude and a strong work ethic. My experience spans various roles, including Business Strategist and Tech Lead, where I have successfully prepared presentations for senior executives and conducted competitive analyses to inform strategic decisions. I thrive in dynamic environments and am eager to contribute to a team that values innovation and collaboration.
Throughout my career, I have demonstrated effective communication skills and a commitment to mentoring junior staff. At BluebowRC, I coached team members on best practices for developing business strategies and facilitated brainstorming sessions that generated innovative ideas. My previous roles have also involved maintaining high levels of customer satisfaction and implementing technology solutions that led to significant revenue growth.
Experience
Work history, roles, and key accomplishments
Business Strategist/Tech Lead
BluebowRC
Jul 2022 - Apr 2025 (2 years 9 months)
As a Business Strategist/Tech Lead, I prepared presentations for senior executives, conducted competitive analyses, and coached junior staff on business strategies. I facilitated brainstorming sessions and provided mentorship on UX and UI techniques to a design team.
Restaurant Care Specialist
SkipTheDishes
Mar 2020 - Jan 2022 (1 year 10 months)
In my role as a Restaurant Care Specialist, I coordinated care services for restaurant partners, participated in case reviews, and maintained professionalism with difficult customers. I identified improvements in customer service processes that enhanced email marketing and customer success KPIs.
Client Representative
Stericycle Communications
Jan 2015 - Jan 2020 (5 years)
As a Client Representative, I maintained a positive attitude towards customers, obtained client information, and established professional relationships. I resolved customer complaints promptly and escalated issues when necessary.
Operational Manager
Dry Clinic
Jan 2015 - Dec 2016 (1 year 11 months)
As an Operational Manager, I reported project progress to executives, organized workflows, and implemented technology solutions that resulted in a 33% revenue growth. I also reviewed customer feedback to identify improvement areas.
Administrative Assistant
Glamorgan Letting
Jan 2015 - Jan 2016 (1 year)
In my role as an Administrative Assistant, I created and revised systems and procedures, provided scheduling support, and maintained professional communication. I also handled confidential documents according to established protocols.
Education
Degrees, certifications, and relevant coursework
St Davids Catholic Sixth Form College
A'level, Business Administration
Studied Business Administration at A'level.
UWUniversity of Winnipeg
Bachelor of Business Administration, Business Administration
UWUniversity of South Wales
Higher National Diploma, Business Administration
CCCardiff and Vale College
Courses, Welsh
Completed Welsh Courses in Welsh Baccalaureate Programme Mynediad Level 1 and 2.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
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