Looking for a job

Gloria Igoche

@gloriaigoche

Message

Customer Service Representative at Afomdabo Foundation handling client enquiries and resolving service issues.

Nigeria

Message

What I'm looking for

I'm seeking to contribute to the strategic and operational goals of a dynamic organisation, with opportunities for continuous professional growth.

At Afomdabo Foundation, I serve as a first point of contact for clients, beneficiaries and partners, handling enquiries by phone, email and in person. I resolve service issues, follow up on complex cases and maintain confidential client records.

At Golden Grand Hotel, I handled front-desk operations, including guest check-in and check-out, correspondence and booking records. I also resolved guest enquiries and coordinated scheduling.

At Phoenix Hotel, I led daily sales operations, maintained client and booking records, and compiled sales reports. I also served as a liaison between customers and management.

At Christy's Fashion House, I designed and produced made-to-measure garments, consulting with clients on measurements and delivery timelines. I hold a B.Sc. in Home Science and Management and a Digital Marketing and Content Creation certification.

Experience

Work history, roles, and key accomplishments

Fashion Designer and Tailor

Christy's Fashion House

Jan 2019 - Dec 2021 (2 years 11 months)

Designed and produced made-to-measure garments to client specifications. Managed client consultations, measurements, and delivery timelines.

Fashion Design Tailoring Client Consultation Time Management

Customer Service Representative

Afomdabo Foundation

Jan 2026 - Present (10 months)

Served as the first point of contact for clients, beneficiaries, and partners, handling enquiries by phone, email, and in person. Resolved complaints and service issues promptly, maintaining accurate client records with confidentiality.

Customer Service Communication Skills Record keeping Complaint Resolution Confidentiality

Front Desk Officer

Golden Grand Hotel

Jan 2025 - Present (1 year 10 months)

Directed front-desk operations including guest check-in and check-out, and managed telephone and email correspondence. Resolved guest enquiries and complaints promptly while maintaining accurate booking records.

Front Desk Operations Guest Relations Booking Management Communication Skills Problem Solving

Sales Manager

Phoenix Hotel

Jan 2024 - Present (2 years 10 months)

Led daily sales operations and maintained accurate client and booking records. Acted as key liaison between customers and management, compiled sales reports, and contributed to administrative planning.

Sales Operations Client Relations Record keeping Sales Reporting Administrative Management