Open to opportunities

Gloria Emefa Buaba

@gloriaemefabuaba

Message

I am an entry-level system administrator specializing in IT support and cybersecurity.

Ghana

Message

What I'm looking for

I’m seeking a full-time system administration role where I can apply hands-on IT infrastructure, backups and cybersecurity skills, grow technically, and work within a supportive, collaborative team that offers mentorship and career progression.

I am an entry-level system administrator with practical experience supporting IT infrastructure in banking environments. I hold a Certification in Cybersecurity and Ethical Hacking (Edureka, 2025), a BSc. in Information Technology (KNUST IDL, 2024) and a Diploma in Information Technology (KNUST IDL, 2022).

I reduced branch downtime by 30% through first-line troubleshooting, executed daily system backups and audit documentation, trained staff on new devices, and supported hardware, network and helpdesk functions while transitioning from banking operations into a full-time tech role.

Experience

Work history, roles, and key accomplishments

Current

System Administrator & IT Support

Current

Accurate Giant Co-operative for Development Society

Dec 2023 - Present (1 year 9 months)

Provided first-line troubleshooting for branch computers, printers, and routers, reducing downtime by 30%. Executed daily system backups, prepared IT audit documentation, trained staff on new devices, and maintained hardware inventory.

Backup Staff Training

Customer Service Officer

Utrak Savings and Loans Ltd.

Oct 2020 - Mar 2021 (5 months)

Supported account opening and KYC compliance, escalated software input errors, and provided front-line customer support and backend adjustments using core banking software.