Open to opportunities

Glenda Quintero

@glendaquintero

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Business Systems Analyst and report developer specializing in ERP reporting, SQL, and cross-functional solutions.

United States

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What I'm looking for

I seek a role leveraging ERP/report development, SQL/SSRS, and cross-functional collaboration to deliver operational improvements and user-focused solutions.

I am a dedicated Business Systems Analyst and Report Developer with extensive experience analyzing ERP issues, designing and configuring sales order entry processes, and building reports to improve operational efficiency. I consistently collaborate with stakeholders to gather requirements, conduct user acceptance testing, and provide training and documentation to ensure successful implementations.

During my tenure I created and modified reports in Visual Studio and SSRS, administered Smartsheet and Stampli user access, managed Service Desk Plus tickets, and maintained SOX-compliant change documentation via JIRA and CAB processes. My background includes QA for report developers and producing OmniForm/Prosys documents to support retail sales centers.

Earlier roles in regional and district sales sharpened my customer-facing, process-improvement, and product-design skills, driving increased sales, improved retention, and reduced processing time. I bring disciplined, dependable execution and a focus on delivering measurable business value.

Experience

Work history, roles, and key accomplishments

Business Systems Analyst

Cavco Industries

Mar 2012 - Jun 2024 (12 years 3 months)

Analyzed and resolved ERP issues, led requirements, UAT and training for sales order entry processes, and developed/maintained SSRS and OmniForm reports to improve operational efficiency across business areas.

SQL Visual Studio Jira Stampli

Regional Sales Manager

Cavco Industries

Jul 1997 - Mar 2012 (14 years 8 months)

Managed sales across a five-state territory, increased retailer retention and streamlined order processing and documentation to reduce conflicts and improve customer satisfaction.

Sales & Management Retention Order Processing Sales Documents Customer Relations Process Improvement

District Sales Manager

Fleetwood Homes of Arizona

Jan 1992 - Jul 1997 (5 years 6 months)

Directed district marketing and sales programs, developed new product designs and layouts, and grew regional sales from $9M to $12M while improving turn rates and reducing attrition.

District Management Sales Growth Product Development Forecasting Team Leadership Customer Insights

Food Service Specialist

United States Air Force

Jan 1981 - Dec 1988 (7 years 11 months)

Served as an enlisted food service specialist, performing food service operations and support duties across assigned units; completed service with an honorable discharge and held a Secret security clearance.

Food Service Operations Inventory Management Team Coordination & Compliance Logistics

Education

Degrees, certifications, and relevant coursework

DeVry University

Bachelor of Science, Business Information Systems

Grade: 4.0 GPA, Summa Cum Laude

Activities and societies: Member of Alpha Chi National College Honor Society; volunteer: Challenge Air for Kids (2009), Walk for Autism at the Phoenix Zoo (2012), Arizona Stand Down (2013)

Bachelor of Science in Technical Management with an emphasis in Business Information Systems; graduated October 2012 with Summa Cum Laude honors and a 4.0 GPA.