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Glech alexis Totesora

@glechalexistotesora

Marketing Executive and Vacation Rental Manager at Palmera Blue Holidays, managing online marketing and guest reservations.

Spain

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At Palmera Blue Holidays, I manage social media, the website, and online presence across Airbnb and Bookings.com. I create content, run online ads, monitor reviews, and prepare performance reports.

I also manage customer communication channels and support guests through reservations, contracts, payments, cancellations, and booking documentation.

At Fairmont La Hacienda Costa Del Sol, I provided guest service in the Room Division department, supporting front office operations, reservations, check-ins, and room assignments.

Earlier, I coordinated property operations and social media marketing at Ched's Apartelle, and worked in guest services and operations at Hyatt Regency. My background also includes marketing and content coordination at The Neighborhood Coffee, along with hotel operations and sales and marketing internships.

Experience

Work history, roles, and key accomplishments

Current

Marketing Executive and Vacation Rental Manager

Current

Palmera Blue Holidays

Jul 2026 - Present (4 months)

Managed social media, website, and online presence including Airbnb and Booking.com. Handled client communication, online reputation, and performance analysis.

Social Media Management Content Creation Online Advertising Brand Visibility Client Communication Reputation Management Analytics Reporting Call Centre Management Reservations Contracts Payments Administrative Tasks Legal Compliance

Guest Relations

Fairmont La Hacienda Costa Del Sol

Mar 2026 - Jul 2026 (4 months)

Provided exceptional guest service within the Room Division, assisting with front office operations, guest relations, reservations, and accommodation services. Handled operational and administrative tasks related to reservations, check-ins/check-outs, and room assignments.

Guest Service Front Office Operations Reservations Check in Check out Room Assignment Operational Efficiency Communication Skills Service Coordination Guest Records Reporting

Operations & Social Media Marketing Coordinator

Ched's Apartelle

Nov 2024 - Aug 2025 (9 months)

Oversaw daily operational workflows across property management and coordinated cross-departmental activities. Developed and executed multi-platform social media strategies to increase engagement and drive direct bookings.

Operations Management Property Management Social Media Strategy Content Creation Campaign Management Competitive Analysis Market Trends Pricing Strategy Promotional Strategy

Guest Services & Operations Agent

Hyatt Regency

Sep 2023 - Sep 2024 (1 year)

Delivered brand-standard service in a 4-star hotel, contributing to guest satisfaction KPIs. Utilized Oracle Opera, Reserve, and HotSOS for reservations and cross-departmental communication.

Guest Service Oracle Opera Reserve Hotsos Reservations Cross Functional Communication Sales Support Group Bookings Upselling Corporate Account Management VIP Service SOP Compliance

Marketing & Content Coordinator

The Neighborhood Coffee

Aug 2021 - Aug 2023 (2 years)

Planned and executed social media content strategies, contributing to growth in customer engagement and foot traffic. Supported product launches and promotional events through coordinated digital and in-store marketing.

Social Media Strategy Content Creation Campaign Management Brand storytelling Analytics Data Insights Promotional events Seasonal Campaigns

Sales & Marketing Intern

Waterfront Insular Hotel

Sep 2022 - Dec 2022 (3 months)

Assisted the Sales and Marketing department in coordinating corporate events, promotional packages, and client engagement activities. Supported preparation of sales presentations and marketing collateral.

Sales Support Marketing Collateral Corporate Events Marketing Packages Client Engagement B2B Leisure Segments Revenue Strategy Market Segmentation Account Management

Hotel Operations Intern

Avior Hotel

Mar 2019 - Apr 2019 (1 month)

Completed structured rotational training across Food & Beverage and Housekeeping departments, developing a holistic understanding of hotel operations.

Food and Beverage Housekeeping Hotel Operations Rotational Training