Gladys Wache
@gladyswache
Specialized virtual assistant delivering accurate, reliable administrative and research support.
BurundiWhat I'm looking for
I am a dedicated, detail-oriented Specialized Virtual Assistant with experience in administrative coordination, data management, customer support, and research. I bring a professional approach to every project, delivering precise, discreet, and results-driven support that helps clients streamline operations and maintain productivity.
I have successfully handled high-volume client interactions, improved data accuracy through verification processes, and supported clients across healthcare, legal, real estate, and e-commerce sectors. I value clear communication, organization, and consistency, and I take pride in proposing process improvements and reliable solutions that contribute to long-term client success.
Experience
Work history, roles, and key accomplishments
Administrative Legal Assistant
Teita Estate
Jan 2023 - Dec 2024 (1 year 11 months)
Supported daily administrative and document workflows, managed incoming calls and correspondence, and maintained accurate client records to improve service coordination and resolution times.
Customer Service & Administrative Assistant
PrimeConnect Solutions
Jan 2022 - Dec 2023 (1 year 11 months)
Managed communication channels and responded to client inquiries across phone, email, and online channels while supporting scheduling, data entry, and report creation to maintain service consistency.
Administrative & Research Assistant
Freelance
Jan 2021 - Dec 2022 (1 year 11 months)
Conducted online research and compiled organized datasets for multiple clients, improving data accuracy and supporting timely deliverables for healthcare and research projects.
Intern Office Assistant
Local Government Office
Managed filing systems, drafted correspondence, and assisted in coordinating departmental tasks to support daily operations and community projects.
Education
Degrees, certifications, and relevant coursework
Technical University of Mombasa
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration at the Technical University of Mombasa, graduating in 2023.
Tech stack
Software and tools used professionally
Availability
Location
BurundiAuthorized to work in
Job categories
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