Giusy Iorio

Senior Manager at SIXT ride. My goal is to empower people and encourage new ideas and self-development, in order to create a productive and creative environment, and to train specialists that will deliver a premium service to our customers and partners.

Executive Coordinator for the Market Administration Team at Sixt Ride. Sixt Ride is a Car Service brand of Sixt Group, which provides professional transfer service for private and business customers worldwide and reservation services for Sixt's exclusive Limousine Service, aswell as innovative ride hailing products offered under the Sixt rides label. My role is to manage the existing Service Provi

Supervise and coordinate activities of the agents; plan, prepare, and assign tasks according to workloads; observe and evaluate agent's performance; plan monthly quality checks and recording all the evaluations results; coach and train the agents; attending interviews; communicate with other departments and management to solve problems; communicate work instructions and new procedures to agents; r

Solving any kind of customer’s issue; dealing with other departments like IT, Accounting, Damage, Fleet Managers, Fine and Towing service company; collecting damages and accidents reports from customers and dealing with authorities in case of major issues; control cars from remote.

Looking after a list of 1600 existing customers; calling 80/100 customers every day; building and keeping relationships with customers; maintaining and adding clients to the assigned database; looking after customer’s Invoices /cheques /credit notes; managing the pre- sale /sale /post sale; verify order and customer details on-line; solving customer’s issues – opening advanced complaints; working

Recording invoices; recording incomes and expenses; working side by side with the company’s accountant and the payroll office; solving complex problems over the phone with customers and suppliers; dealing with banks, postal services and Public Administration.

Feb 2026

Feb 2026

Dec 2018

Nov 2018

Nov 2018

Degree