@giulianopaolisso
Technical Support Specialist at Brazen Solutions who resolved customer and service issues across phone, email, chat, and Zoom.
United StatesAt Brazen Solutions, I resolved technical and service inquiries through phone, email, chat, and Zoom. I documented troubleshooting details in CRM systems and escalated complex issues through established workflows.
At TTEC, I handled high-volume account, billing, and service inquiries, managed escalated concerns, and followed up on unresolved cases. I also provided corporate help desk support at Accenture and currently teach Italian through freelance projects on Upwork.
Work history, roles, and key accomplishments
Provided Italian language instruction through freelance projects on Upwork.
Handled high-volume account, billing and service inquiries through phone, email and chat, maintaining accurate records in SAP and internal CRM systems. Managed escalated concerns with empathy and progressed to a higher support tier.
Brazen Solutions
Jan 2021 - Sep 2025 (4 years 8 months)
Resolved technical and service inquiries through phone, email, chat and Zoom while navigating multiple systems. Documented interactions and troubleshooting details in CRM systems and escalated complex issues to specialist teams.
Custom Bulk USB
May 2016 - Oct 2020 (4 years 5 months)
Managed product inquiries, orders and post-sale support, resolving concerns and maintaining client relationships.
Delivered corporate help desk support, documented tickets and coordinated with internal teams to resolve technical service requests.
Degrees, certifications, and relevant coursework
High School Diploma, Computer Programming
Earned a High School Diploma in Computer Programming and completed Professional English Studies at Truman College, City Colleges of Chicago.
Software and tools used professionally
United StatesYou can contact Giuliano and 90k+ other talented remote workers on Himalayas.
Message GiulianoSign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Join the remote work revolution
Himalayas is the best remote job board. Join over 250,000+ job seekers finding remote jobs at top companies worldwide.
Eduardo Lainez
EUX Engineer I, Blue Mantis
Lexi Bihhh
Virtual Tier 2 Technical Support, Oracle
Savion Foreshaw
Contact Center Agent, Healthfirst
Demond Thomas
Information Technology Help Desk Technician, AT&T
Tone Dibiase
Help Desk Analyst, Cooley LLP
Emmanuel Anye
IT Support Specialist, Tech Solutions Group
Nase Aelo
Customer Support Specialist, Twilio
OLASUNKANMI ADEJUMO
Customer Support Specialist, XpertTech
Eley Downes IV
Corporate Trainer / Client Representative, New Acquisitions (AT&T Program)
Chelsea Blair
Freelance IT Support Technician, Self Employed