Gitta Thum
@gittathum
I lead retail teams, strengthen operations, and improve customer experiences.
CanadaWhat I'm looking for
I've led daily operations at Starbucks within the Algonquin College Students’ Association, overseeing recruitment, onboarding, scheduling, staff development, cash flow, service quality, and safety compliance. I improve operational consistency through clear communication and resolve customer concerns to support strong satisfaction.
Previously, I trained baristas at Starbucks, managed front-end retail operations at Value Village, and ran store operations, sales, technical support, website updates, and marketing materials at JoeComputer. I bring hands-on experience building capable teams, maintaining efficient stores, and solving customer and technology issues quickly.
Experience
Work history, roles, and key accomplishments
Lead recruitment, interviewing, hiring, and onboarding processes to maintain optimal staffing levels. Supervise daily store operations, ensuring high standards in service, efficiency, and product quality.
Education
Degrees, certifications, and relevant coursework
St. Michael's Catholic High School
High School Diploma, General Studies
Completed high school education at St. Michael's Catholic High School in Kemptville, Ontario.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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