Open to opportunities

Giorgos Stefanidis Vasquez

@giorgosstefanidisvas

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Client-focused biology professional with customer support experience and strong data analysis skills.

Greece

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What I'm looking for

I seek a client-facing, analytical role combining research or data work with customer support in fintech or digital solutions, in a collaborative, process-driven team.

I am a client-focused and analytical biology professional with experience in customer support for financial services and laboratory research in academic and research institutions.

At Aristotle University and CERTH I performed DNA extraction, PCR, data analysis, and maintained rigorous documentation and SOP compliance while training new lab members and supporting quality-control workflows.

In financial services I supported Capital One credit card clients, handled high-volume communications, resolved escalated cases by coordinating with fraud and billing teams, and consistently met KPIs for quality and resolution time.

I am multilingual (Greek, English, Spanish), adaptable, and seek roles that blend analytical research, data accuracy, and client-facing responsibilities in fintech or digital solutions environments.

Experience

Work history, roles, and key accomplishments

Laboratory Assistant

Aristotle University of Thessaloniki

Sep 2023 - Sep 2025 (2 years)

Supported daily laboratory operations, performed DNA extraction and PCR, and maintained detailed documentation and data integrity to support quality control and traceability.

PCR Data Analysis Word PowerPoint Data Quality Quality Control

Research Intern

Center for Research & Technology Hellas

Sep 2024 - Nov 2024 (2 months)

Conducted molecular and bioinformatics research, collected and documented data for project reports, and supported proposal and presentation preparation for research communication.

Molecular Biology Bioinformatics Data Collection Word PowerPoint Project Coordination Information Sourcing

Customer Support Specialist

Sitel Integrated Group Services

May 2016 - Jun 2017 (1 year 1 month)

Provided high-volume credit card customer support for Capital One Bank, resolved escalations with cross-team collaboration, and met KPIs for quality and resolution time while ensuring PCI-compliant identity verification.

Customer Support Billing Support KPIs Escalation Management Multilingual Communication

Education

Degrees, certifications, and relevant coursework

1st Vocational High School - Sykies

Nurse Assistant, Vocational Nursing Assistance

Completed vocational nursing assistant training and practical duties as Nurse Assistant.

2nd High School of Neapoli

High School Diploma, General Secondary Education

Secondary education culminating in a high school diploma.

Aristotle University of Thessaloniki

Bachelor of Science, Biology

Activities and societies: Thesis on DNA barcoding; attended 12th Conference by Association of Bioscientists of Greece and 42nd Scientific Conference of the Panhellenic Association of Bioscientists.

Bachelor of Science in Biology with thesis creating a DNA barcoding library of riparian plant species; participated in conferences and workshops.

CERTH - Center for Research & Technology Hellas

Internship, Research Internship (Molecular/Bioinformatics)

2024 - 2024

Activities and societies: Conducted laboratory and bioinformatics research, prepared project proposals and presentation materials, engaged in outreach.

Short-term research internship conducting molecular and bioinformatics analyses and supporting project proposals and outreach.