Gift Ekunife
@giftekunife
Customer Experience Support Specialist delivering data-driven, high-satisfaction customer support.
What I'm looking for
I’m a tech-savvy, results-driven Customer Experience Support Specialist with over 5 years of experience delivering exceptional support and optimizing workflows across communication channels like phone, email, and live chat. I troubleshoot complex issues for consumer electronics, provide clear setup guidance, and maintain strong customer satisfaction through proactive communication and follow-ups.
I analyze data trends and KPI insights to streamline processes, reduce escalations, and improve retention—evidenced by outcomes like reducing support tickets by 15% and escalations by 20%. I also collaborate with product and cross-functional teams to turn customer insights into technical support improvements, while documenting user-friendly help materials to speed response time and enable self-service.
Experience
Work history, roles, and key accomplishments
Email and Chat Support Specialist
Sunday LawnCare
Jan 2024 - Aug 2024 (7 months)
Provided email and live chat support to 150+ customers daily, maintaining a 98% satisfaction rate. Analyzed customer data to identify recurring product issues, collaborating with development to reduce support tickets by 15% and improve self-service through user-friendly documentation.
Education
Degrees, certifications, and relevant coursework
Lagos State University of Education (LASUED)
Bachelor of Science, Psychology
2017 - 2021
Earned a Bachelor of Science in Psychology at Lagos State University of Education (LASUED) from 2017 to 2021.
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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