Open to opportunities

Gift Ekunife

@giftekunife

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Customer Experience Support Specialist delivering data-driven, high-satisfaction customer support.

Nigeria

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What I'm looking for

I’m looking for a customer support role where I can combine technical troubleshooting, CRM tools, and data-driven KPI insights to reduce escalations, improve workflows, and deliver consistent customer satisfaction across global channels.

I’m a tech-savvy, results-driven Customer Experience Support Specialist with over 5 years of experience delivering exceptional support and optimizing workflows across communication channels like phone, email, and live chat. I troubleshoot complex issues for consumer electronics, provide clear setup guidance, and maintain strong customer satisfaction through proactive communication and follow-ups.

I analyze data trends and KPI insights to streamline processes, reduce escalations, and improve retention—evidenced by outcomes like reducing support tickets by 15% and escalations by 20%. I also collaborate with product and cross-functional teams to turn customer insights into technical support improvements, while documenting user-friendly help materials to speed response time and enable self-service.

Experience

Work history, roles, and key accomplishments

Email and Chat Support Specialist

Sunday LawnCare

Jan 2024 - Aug 2024 (7 months)

Provided email and live chat support to 150+ customers daily, maintaining a 98% satisfaction rate. Analyzed customer data to identify recurring product issues, collaborating with development to reduce support tickets by 15% and improve self-service through user-friendly documentation.