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Gideon Ashia

@gideonashia

IT & Content Specialist focused on data quality, AI systems support, and digital content strategy that improves accuracy.

Zimbabwe

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What I'm looking for

I’m looking for a role where I can ensure data accuracy and content quality, support AI systems, and improve technical workflows—collaborating with IT and stakeholders in a remote-friendly environment where documentation, security, and reliability matter.

I’m a detail-oriented IT and Content Specialist with experience in data quality analysis, AI systems support, and digital content strategy. I optimize workflows, ensure data accuracy, and contribute to AI training, annotation, and content evaluation projects—especially in remote work environments.

In Digital Content & Systems (Dec 2023 – Sep 2024), I optimized digital content workflows for clarity and usability, audited technical documentation to reduce ticket resolution time, and bridged IT operations with content strategy. I also managed IT support, SaaS platforms, and asset inventory.

As a Content Quality Analyst (Mar 2024 – Nov 2024), I ensured accuracy of AI-generated data and visual content, created technical documentation and deployment guides, and supported AI systems by resolving technical issues. I also implemented network security protocols, keeping reliability and quality front and center.

Experience

Work history, roles, and key accomplishments

Content Quality Analyst

Mar 2024 - Nov 2024 (8 months)

Ensured accuracy of AI-generated data and visual content, and created technical documentation and deployment guides. Supported AI systems by resolving technical issues and implementing network security protocols.

Technical Writer Data Quality Assurance AI Systems Network Protocols Troubleshooting

Digital Content & Systems

Dec 2023 - Sep 2024 (9 months)

Optimized digital content workflows to improve clarity and usability and audited technical documentation to reduce ticket resolution time. Bridged IT operations with content strategy while managing IT support, SaaS platforms, and asset inventory.

IT Support SaaS Administration Technical Documentation Workflow Optimization Asset Inventory Content Strategy

Associate Product Manager

Apr 2023 - Feb 2024 (10 months)

Translated customer feedback into product improvements and reduced escalations by 15% through process improvements. Defined business requirements and handled complex customer complaints.

Product Management Customer Feedback Analysis Customer Escalation Business Requirements Process Improvement Agile Stakeholder Analysis Complaint Handling

Content Creator & Digital Media

Jan 2023 - Jan 2024 (1 year)

Created SEO-optimized content and social media posts, and designed visuals using Photoshop and Canva. Assisted with video editing and formatting for digital media publishing.

SEO Content Strategy Social Media Content Photoshop Canva Video Editing Digital Media Formatting Content Creation

Business Management Project

Community Tech Literacy Initiative

Jan 2023 - Jan 2023 (0 months)

Developed a business model and project plan for a community tech literacy initiative. Created a content strategy and engagement plan to support program delivery.

Business Modeling Project Planning Content Strategy Engagement Project Coordination Stakeholder Analysis Documentation Agile

Computer Analyst & IT Project Coordinator

Jan 2014 - Jan 2022 (8 years)

Managed IT projects and system migrations, maintaining Linux systems and network infrastructure. Produced technical documentation and continuity plans to support ongoing operations.

Linux Systems Network Infrastructure IT Project Coordination Technical Documentation IT Operations Stakeholder Analysis Agile