Ghizlane Kinany Alaoui

Assisted users via email with inquiries regarding accounts, content policies, or technical issues. Enforced community guidelines by identifying and taking action against inappropriate, harmful, or illegal content. Utilized moderation tools such as Zendesk and Salesforce.

Performed administrative and medical-technical tasks including welcoming patients and conducting examinations like pressure measurements and refraction. Assisted in preparing patients for surgery, supported during IV injections, and managed phone triage, scheduling appointments, and ophthalmologist agendas.

Conducted candidate intake interviews and managed client communication, organizing files and matters via phone. Drafted CVs and contracts, managed emails, and scheduled. Posted and updated job vacancies via WordPress, and managed social media content and responses.

Served as primary point of contact and mediator between guests and hotel operations, managing customer satisfaction through CSQ meetings. Delivered presentations to groups to drive sales performance and resolved complaints and escalations with a guest-centric focus. Handled financial administration, weekly sales revenue reporting, cash management, and daily cash reconciliation.

Acted as key liaison between patients, doctors, and colleagues, handling inquiries and scheduling appointments. Prepared surgery schedules, organized outpatient clinics, and ensured treatment rooms were ready. Assisted during consultations, supported medical procedures, and provided patient information and aftercare instructions.

Completed a comprehensive program to become a certified Medical Assistant. Gained expertise in both administrative and medical-technical tasks relevant to clinical settings.

Studied Aviation, gaining foundational knowledge in the field. Prepared for a career in the aviation industry.

Completed studies in Frontoffice operations. Developed skills in customer service, administration, and managing front desk responsibilities.

Obtained a VMBO diploma, providing a foundation for further education or vocational training. Developed general academic skills across various subjects.