Gerasimos Makris

Configured and managed Fenergo SaaS product (FenX), aligning functionalities with Ebury's requirements. Led acceptance testing, resolved functional queries, and ensured timely implementation of configuration updates.

Designed user-friendly self-service interfaces to enhance customer experience. Collaborated with developers and product managers to optimize solutions.

Managed escalated account and KYC queries, investigating root causes and providing effective solutions. Performed account reconciliations and monitored compliance with internal and external regulations.

Handled complex KYC cases and managed customer escalations efficiently. Conducted outbound campaigns and participated in internal projects to improve operational processes.

Managed universal processes and administrative tasks within the banking operations. Supported various departments to ensure smooth workflow and operational efficiency.

Specialized in operations, ensuring efficient and compliant execution of banking processes. Contributed to the overall operational effectiveness of the bank.

Gained practical experience in branch network operations, assisting with daily banking activities. Supported customer service and administrative tasks within the branch.

Pursued a dual Master's degree focusing on Fintech and Blockchain technologies. Gained expertise in financial technology innovations and their applications.

Completed a Bachelor's degree with a specialization in Tourism and Cultural Communication. Studied various aspects of tourism, cultural management, and communication strategies.