Open to opportunities

Gerasimos Makris

@gerasimosmakris

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MBA graduate with expertise in fintech, blockchain, and project management.

Spain

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What I'm looking for

I seek a role that fosters innovation and offers opportunities for professional growth.

I am an MBA and Master in Fintech and Blockchain graduate with a robust background in fintech, blockchain technology, and artificial intelligence. My experience spans various roles in financial services, where I have honed my skills in KYC, regulatory compliance, and customer experience optimization. I thrive in dynamic environments, leveraging my expertise to drive innovation and efficiency.

Currently, I serve as a KYC Systems Administrator at Ebury, where I manage the Fenergo SaaS product and ensure compliance with regulatory standards. My previous roles have equipped me with a deep understanding of project management, fraud prevention, and IT systems administration. I am passionate about integrating technology to enhance customer experiences and streamline operations.

With a commitment to continuous learning and professional growth, I am eager to contribute my skills to a forward-thinking organization that values innovation and excellence in the fintech space.

Experience

Work history, roles, and key accomplishments

Current

KYC Systems Administrator

Current

Ebury

Nov 2024 - Present (8 months)

Configured and managed Fenergo SaaS product (FenX), aligning functionalities with Ebury's requirements. Led acceptance testing, resolved functional queries, and ensured timely implementation of configuration updates.

Fenergo FenX Regulatory Compliance Salesforce Defect Triage Internal Audit Version Control Fraud Prevention

ChatBot & Self-Service Specialist

Viva.com

Apr 2024 - Jun 2024 (2 months)

Designed user-friendly self-service interfaces to enhance customer experience. Collaborated with developers and product managers to optimize solutions.

Customer Experience Management Data Integrity

Account Operations & KYC Support Consultant

Viva.com

Feb 2024 - Apr 2024 (2 months)

Managed escalated account and KYC queries, investigating root causes and providing effective solutions. Performed account reconciliations and monitored compliance with internal and external regulations.

Account Reconciliation KYC Regulatory Compliance Customer Support Query Resolution Financial Services

KYC Support Consultant

Viva.com

Sep 2023 - Jan 2024 (4 months)

Handled complex KYC cases and managed customer escalations efficiently. Conducted outbound campaigns and participated in internal projects to improve operational processes.

KYC Customer Escalation Regulatory Compliance Financial Services

Universal Process Administrator

National Bank of Greece

Oct 2022 - Aug 2023 (10 months)

Managed universal processes and administrative tasks within the banking operations. Supported various departments to ensure smooth workflow and operational efficiency.

Banking Operations Workflow Management Administrative Support Financial Services

Operations Specialist

Piraeus Bank

Aug 2021 - Sep 2022 (1 year 1 month)

Specialized in operations, ensuring efficient and compliant execution of banking processes. Contributed to the overall operational effectiveness of the bank.

Operations Management Banking Operations Financial Services Compliance Monitoring

Branch Network Staff

National Bank of Greece

Jul 2020 - Aug 2021 (1 year 1 month)

Gained practical experience in branch network operations, assisting with daily banking activities. Supported customer service and administrative tasks within the branch.

Customer Service Administrative Support Financial Services

Education

Degrees, certifications, and relevant coursework

Universidad Isabel I

MBA & Master's, Fintech and Blockchain

Pursued a dual Master's degree focusing on Fintech and Blockchain technologies. Gained expertise in financial technology innovations and their applications.

University of Patras

Bachelor's Degree, Tourism and Cultural Management

Completed a Bachelor's degree with a specialization in Tourism and Cultural Communication. Studied various aspects of tourism, cultural management, and communication strategies.