Open to opportunities

GERARD ORME OGANDO GARCIA

@gerardormeogandogarc

Message

I am a customer service and administrative professional optimizing processes with data and digital tools.

Dominican Republic

Message

What I'm looking for

I am seeking a collaborative mid-level administrative or operations role where I can optimize processes, improve user experience, apply data management and digital tools, and continue growing professionally.

I have more than five years of experience in customer service and administrative processes, focused on improving efficiency in corporate and healthcare environments.

As a Medical Clearance Officer I review and approve an average of 50 medical claims per day and respond to over 50 inquiries daily, ensuring accuracy and compliance. Previously as a secretary I managed customer databases, handled 50+ calls per day, maintained records for more than 350 students, and developed administrative reports to support internal planning.

I use Microsoft Office and Workday, hold a Google Project Management certificate, and aim to leverage data management and process analysis to enhance user experience and operational workflows.

Experience

Work history, roles, and key accomplishments

Current

Medical Clearance Officer

Current

Centro Cristiano de Servicios Médicos

Aug 2022 - Present (3 years)

Provide customer service, responding to 50+ inquiries daily, and review/authorize medical procedures, processing ~50 claims per day to ensure compliance and accuracy.

Microsoft Office Workday Data Management Customer Service Documentation Management Interpersonal Communication Data Analysis

Secretary

Centro Cristiano de Servicios Médicos

Oct 2021 - Jul 2022 (9 months)

Managed customer databases and developed administrative reports to optimize internal processes, while handling 50+ calls per day to ensure effective communication.

Reporting Microsoft Office Administrative Support Documentation Management Process Improvement Communication

Secretary's Assistant

Colegio Evangélico Emanuel

Sep 2017 - Apr 2021 (3 years 7 months)

Maintained documentation for 350+ students and issued official certificates per Ministry standards, while supporting reports and special projects for administration.