gerald micheal
@geraldmicheal
LMS and compliance operations professional optimizing learning platforms and regulatory risk controls.
IndiaWhat I'm looking for
I am an LMS and compliance operations professional with 4.7+ years of experience administering enterprise learning platforms and managing financial risk in regulated environments. I specialize in Docebo and Intellum administration for large global user bases while ensuring audit readiness and data integrity.
My background blends L&D technology, fraud detection, and KYC/AML compliance, with proven results such as increasing platform adoption by 25% year-over-year and architecting 100+ automated learning campaigns that reduced manual workload by 40%. I operate effectively within Agile/SAFe frameworks and provide tier-2/3 support to meet SLA targets.
I hold multiple certifications across compliance, LMS administration, and project methodologies (including Docebo Certified Administrator and SAFe 6 Practitioner). I am committed to delivering scalable technical solutions, improving process excellence, and partnering cross-functionally to drive measurable business outcomes.
Experience
Work history, roles, and key accomplishments
Senior Instructional Designer
Amgen India
Jun 2025 - Present (1 year)
Administer global validated learning platforms in a GxP-compliant environment and provide L2/L3 ServiceNow support; developed AI-driven instructional content and managed SumTotal LMS for enterprise deployments.
Learning Management Systems Associate
Amgen India
Jun 2025 - Dec 2025 (6 months)
Administer validated global learning platforms in a GxP-compliant environment, ensuring 24/7 availability and data integrity for audit readiness while implementing automated learning solutions within Agile/SAFe.
Instructional Designer
Google Operations Center
Aug 2022 - Jun 2025 (2 years 10 months)
Managed Docebo and Intellum for 10,000+ learners, architected 100+ automated learning campaigns reducing manual workload by 40%, and increased platform adoption by 25% YoY while resolving 95% of Tier-2/3 tickets within SLA.
Learning Systems Senior Associate
Google Operation Center
Aug 2022 - Jun 2025 (2 years 10 months)
Managed enterprise LMS platforms for 10,000+ global learners, increased platform adoption 25% YoY, and architected 100+ automated campaigns that cut manual admin work by 40%.
Risk Fraud Analyst
IGT
Mar 2021 - Jun 2021 (3 months)
Investigated fraud and developed gaming rules to prevent money laundering, performed risk assessments of processes and financial systems, and advised stakeholders on compliance risks.
Risk & Compliance Analyst
IGT
Mar 2021 - Jun 2021 (3 months)
Developed gaming compliance rules for Eagle Casinos, conducted AML risk assessments and fraud detection, and executed KYC verification to ensure regulatory compliance.
Customer Support Specialist
Synchrony Financial
Dec 2019 - Mar 2021 (1 year 3 months)
Handled financial disputes, chargebacks, and KYC verifications while collaborating with partners like AMEX and JP Morgan and investigating computer-based fraud methods.
Education
Degrees, certifications, and relevant coursework
Rishi Degree College
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration at Rishi Degree College, focusing on foundational business and management principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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