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Geraldine MerisierGM
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Geraldine Merisier

@geraldinemerisier

I troubleshoot analytical lab equipment and train scientists to use it.

United States
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At Harvard Bioscience, I supported more than 100 customers by phone and email, resolving an average of 80 technical-support tickets each week across spectroscopy, chromatography, electrophoresis, and blotting equipment. My work earned a 97.2% customer satisfaction score.

I help customers select instruments for protein quantification, DNA/RNA analysis, ELISA, and cell culture, and I train customers and new team members on research equipment. I also create instructional materials, review user guides, and use Salesforce, Zendesk, and MK ERP for case tracking and client support.

My Ph.D. in Chemistry and research background inform my practical approach to instrumentation, data analysis, and troubleshooting. I've worked with FTIR, UV-Vis, NMR, GC/MS, mass spectrometry, LabVIEW, and molecular spectroscopy, while teaching laboratory techniques and supporting cross-functional Quality and Engineering teams.

Experience

Work history, roles, and key accomplishments

Wellesley College logoWC

Chemistry Laboratory Instructor

Wellesley College

Jul 2015 - May 2018 (2 years 10 months)

Edited lab manuals for undergraduate-level chemistry courses and guided students through organic synthesis using distillation and reflux techniques. Taught extraction and chromatographic methods including TLC, CC, and GC/MS, and trained students in FTIR, UV/Vis, and NMR.

Wellesley College logoWC

Postdoctoral Researcher

Wellesley College

Jun 2016 - Jul 2016 (1 month)

Contributed to research on condensed-phase photochemistry in the absence of radiation chemistry. Oversaw setup of a UV light source for surface reactions and utilized mass spectrometry to detect products.

University of Maryland College Park logoUP

Graduate Research Assistant

Jun 2009 - Aug 2014 (5 years 2 months)

Conducted research on isotopic effects on quantum-level energy transfer in collisions involving highly excited molecules. Incorporated new measuring equipment and conducted experiments with IR and UV photon sources, collecting and analyzing data using NI LabVIEW, Microsoft Office Suite, and Fortran.

Education

Degrees, certifications, and relevant coursework

University of Maryland College Park logoUP

University of Maryland College Park

Ph.D., Chemistry

Ph.D. in Chemistry with a dissertation on isotope effects in state-resolved collision dynamics of highly excited molecules.

Goucher College logoGC

Goucher College

B.A., Chemistry

Bachelor of Arts in Chemistry.

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