Rachel Daou
@racheldaou
Technical Services Specialist at Applied BioCode supporting IVD instruments, assays, and customer complaint investigations.
United StatesWhat I'm looking for
At Applied BioCode, I provide technical support for IVD instruments and assays, troubleshooting molecular diagnostics and immunoassays across multiple platforms. I also process human samples for molecular testing.
I investigate customer complaints and work with Product Development, QA/RA, Manufacturing, and Customer Service to resolve instrumentation and reagent issues. I document support and compliance work in Salesforce and contribute to CAPA management with QA and Regulatory teams.
At the University of California, Riverside, I used molecular biology techniques to study Arabidopsis mutants and support postgraduate research. I created a cDNA library from chloroplast RNA, contributing to research on self-priming RNA.
Experience
Work history, roles, and key accomplishments
Technical Services Specialist
Applied BioCode
May 2025 - Present (1 year 6 months)
Acted as a key liaison across teams to resolve instrumentation and reagent issues, led investigations of customer complaints, and provided technical support for IVD instruments and assays. Coordinated system installations and authored documentation in Salesforce for regulatory compliance.
Delivered one-on-one instruction in Mathematics and Sciences for grades 6-12, customized instructional methods, and mentored students. Maintained records and communicated with parents, and assumed administrative responsibilities.
Organized shipped specimens by test and documented barcodes, collaborated with laboratory departments for quality checks, and communicated with doctors regarding test results and sample contamination.
Prepared buffers and reagents, genotyped Arabidopsis mutants, and executed laboratory techniques including organelle isolations, DNA/RNA extractions, and PCR. Created a cDNA library from chloroplast RNA to support research on self-priming RNA.
Math and Science Instructor
STEAM Academy Learning Center
Jul 2022 - Nov 2022 (4 months)
Instructed a coding and game design course and led a food science course focusing on the relationship between chemistry and nutrition.
Education
Degrees, certifications, and relevant coursework
University of California, Riverside
Bachelor of Science, Biochemistry
Pursued a Bachelor of Science in Biochemistry at the University of California, Riverside.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
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