Clarence Johnson

I've supported enterprise SaaS users at Enumerate Software, resolving software, data-sync, and workflow errors while maintaining 93%+ QA accuracy.

I identify configuration discrepancies before updates, document root causes for technical escalations, and write knowledge base content that improves response consistency. My experience also includes high-volume claims and customer operations at Progressive Insurance and AAA.

I've resolved residential internet and telecom hardware and software issues at One Support, using structured troubleshooting and accurate ticket documentation. I also bring experience translating complex Chemistry and Mathematics concepts into accessible explanations as a freelance tutor.

With a BA in Chemistry and ongoing independent study in cannabinoid chemistry, extraction methods, and endocannabinoid pharmacology, I'm prepared to support cannabis compliance and retail software customers, including growers, dispensaries, and labs.