GTgeorge tompkins
@georgetompkins
Technical Writer with expertise in user documentation and knowledge management.
CzechiaWhat I'm looking for
As a UK native currently residing in Prague, I am a dedicated Technical Writer with a wealth of experience in creating and managing comprehensive user documentation. My current role as Knowledge Manager at Contabo has honed my skills in developing customer-facing documentation, internal resources for support teams, and automated responses that enhance user experience. I thrive in environments that challenge me to adapt quickly to new technologies and concepts, ensuring that my documentation is clear, concise, and relevant to a diverse audience.
Throughout my career, I have collaborated closely with Development, Marketing, and Support teams to keep documentation aligned with product changes. My previous experience at Monstarlab allowed me to design and manage a knowledge base that documented customer projects, ensuring easy access and guidance for both internal teams and clients. I take pride in my ability to analyze user feedback and SEO trends to continuously improve content discoverability, making me a valuable asset in any technical writing role.
Experience
Work history, roles, and key accomplishments
Knowledge Manager
Contabo
Jul 2023 - Present (1 year 11 months)
As Knowledge Manager at Contabo, I develop and maintain user documentation, including knowledge base articles and API documentation. I implement docs-as-code methodology, analyze user feedback for content improvement, and coordinate documentation translation into German. I also collaborate with various teams to ensure documentation accuracy and maintain automated responses for customer support.
Technical Writer
Monstarlab
Nov 2020 - Nov 2023 (3 years)
At Monstarlab, I designed and managed a knowledge base for customer projects, maintained API documentation, and authored release notes for new project versions. My role ensured clear communication of updates to both technical and non-technical stakeholders.
Customer Support Associate
Advanced Software
Jan 2019 - Dec 2020 (1 year 11 months)
As a Customer Support Associate at Advanced Software, I demonstrated problem-solving skills by troubleshooting customer issues, making SQL fixes, and raising software bugs. I led weekly calls with the offshore development team to prioritize tickets and built positive customer relationships.
Customer Support Agent
Adestra
Oct 2015 - Jan 2019 (3 years 3 months)
In my role as a Customer Support Agent at Adestra, I provided support to customers, resolving issues and ensuring satisfaction. I developed strong communication skills and learned to effectively address customer needs.
Education
Degrees, certifications, and relevant coursework
Contabo
Knowledge Manager, Knowledge Management
2023 -
Developing, authoring, and maintaining comprehensive user documentation, including knowledge base articles, API documentation, and FAQs, tailored to a diverse customer base.
Monstarlab
Technical Writer, Technical Writing
2020 - 2023
Designed and managed a comprehensive knowledge base documenting customer projects, including applications, websites, and CMS systems, ensuring easy access and clear guidance for both internal teams and customers.
Advanced Software
Customer Support Associate, Customer Support
2019 - 2020
Demonstrated strong problem-solving skills by troubleshooting customer issues, making SQL fixes to customer databases, and raising software bugs with the development team.
Availability
Location
CzechiaAuthorized to work in
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