George Thompson
@georgethompson
Business Analyst focused on analytics-driven product delivery and AI-enabled solutions.
United StatesWhat I'm looking for
I am a Business Analyst with a strong focus on analytics-driven product delivery and a clear goal to transition into a technical BA role supporting Analytics and AI-based software.
At Blue Cross and Blue Shield of Illinois I coordinate Agile activities for a DevOps team of 12, groom a JIRA backlog of 125+ user stories, manage ServiceNow change orders for bi-weekly releases, and helped improve the mobile app rating from 2.1 to 4.6 for over 1M users while maintaining an app NPS of 30.
In prior roles I translated business needs into technical requirements and BI deliverables—developing Tableau and SQL reports that saved over $10M, applying Power BI, DAX, and machine learning to reduce billing overcharges (up to $50M per client), automating processes with Python and VBA to generate $1M in revenue, and building ETL pipelines to cut data warehousing costs by over 40%.
I work collaboratively with product and engineering teams, prioritize clear requirements and measurable KPIs, and leverage tools like Python, R, SQL, Power BI, Tableau, Snowflake and AWS to drive product and business outcomes. I hold a B.S. in Information Systems and Business Analytics from Kelley School of Business with a 3.80 GPA.
Experience
Work history, roles, and key accomplishments
BIBusiness Analyst
Blue Cross and Blue Shield of Illinois
Oct 2022 - Present (3 years)
Coordinated Agile activities with a 12-person DevOps team, groomed a JIRA backlog of 125+ user stories, and managed ServiceNow change orders for bi-weekly releases, maintaining an app NPS of 30. Visualized user insights with R to raise the BCBS mobile app rating from 2.1 to 4.6 for 1M+ users and developed REST API requirements to achieve a 95% on-time completion rate.
COBusiness Analyst
Comarch
Feb 2022 - Aug 2022 (6 months)
Collaborated with offshore developers and analysts to build customer loyalty Tableau reports and SQL queries that helped an oil and gas distributor save over $10M in annual OPEX. Translated business needs into KPIs, E2E test cases, and Snowflake relational data architecture to support timely BI report delivery.
EPImproved billing processes using Power BI, DAX, and machine learning to identify overcharged legal services, achieving up to $50M in total savings per client. Automated consulting operations with Excel VBA and Python to streamline workshop delivery and generate an additional $1M in annual revenue.
DCBusiness Technology Analyst / Consultant
Deloitte Consulting
Jul 2019 - Jun 2020 (11 months)
Supported a legacy data migration to Oracle ERP by developing ETL pipelines with Python and SQL, reducing annual data warehousing expenditures by over 40%. Developed project proposals and pricing models with PowerPoint and Excel that contributed to an additional $5M in revenue.
Education
Degrees, certifications, and relevant coursework
IBIndiana University Kelley School of Business
Bachelor of Science, Information Systems and Business Analytics
Grade: 3.80/4.00
Graduated in May 2019 with a Bachelor of Science in Business, majoring in Information Systems and Business Analytics, earning High Honors and a 3.80/4.00 GPA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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