At Arbio, I support international guests through phone, email, live chat and online booking-platform messages, including Airbnb and Booking.com. I handle questions about reservations, check-in, property access, parking, payments and other guest requests.
When service issues arise, I investigate them, explain procedures, coordinate with internal teams and property partners, and escalate sensitive or non-standard cases when required. I document interactions and follow up on outstanding matters.
At Enchanting Travel Company, I coordinated travel arrangements for international travellers and communicated itineraries, updates and service information. I liaised with accommodation providers, transport partners and local suppliers to coordinate guest requirements and resolve changes.
I also completed onboarding and product training for bilingual customer support at xFusion. I bring professional working proficiency in German and English, along with experience in hospitality, travel coordination and customer-facing support.
