GEOFFREY ONYANGO AMAUMO

Led the end-to-end design and implementation of a DORA-aligned ITSCM and operational resilience framework for 100+ time-critical business services, achieving 100% regulatory readiness and eliminating audit findings ahead of the January 2025 deadline. Improved Recovery Time Actual (RTA) by 40% and increased scenario-based functional testing coverage from 5% to 100% across RRPs over two ITSCM cycles

Uplifted ITSCM and Disaster Recovery capabilities across cloud, hybrid, and on-premises environments by redesigning DR frameworks and improving regulatory alignment. Produced executive DR testing evidence, performed BIA reviews to refresh RTO/RPO/MTPD parameters, and strengthened third-party resilience through TPRM assessments and contractual remediation.

Delivered advisory and continuity planning services for enterprise and SME clients, assessing resilience gaps and producing ISO 22301-aligned recovery and continuity improvement plans. Supported remote-working continuity activation with DR runbooks and crisis communication frameworks, and performed BIA and third-party resilience assessments to align RTO/RPO and MSP/CSP contractual obligations.

Directed ICT strategic planning and enterprise infrastructure rollouts across client engagements, enabling scalable and resilient IT operations. Restructured key vendor and technology contracts to reduce operational expenditure while improving service delivery quality and ROI, and delivered IT strategy documents and business cases aligned to business continuity objectives.

Led ICT implementation for a high-profile hotel opening, deploying POS, IPTV, CCTV, fire alarm and safety, telecoms, Wi‑Fi, and LAN/WAN infrastructure. Authored disaster recovery plans and incident management runbooks, introduced an IT help desk and ticketing workflow, and managed 8+ servers in high-availability configurations for 24/7 mission-critical uptime.

Directed enterprise IT rollouts for Micros Fidelio POS, catering display systems, laboratory management, CCTV, and LAN/WAN infrastructure across two international airports. Grew monthly revenue contribution from USD 56,000 to USD 157,000 (2008–2014) by implementing Micros Fidelio POS and increasing revenue collection margins from 4% to 20%, while maintaining near-100% uptime with 8+ high-availabil

Provided enterprise ICT support across Kenya Airways’ operational footprint, ensuring 365/24/7 availability for time-sensitive aviation services across head office, OCC, and international airports. Managed on-time ICT projects including check-in (SITA/CUTE), security control centre, CCTV, conveyor systems, VIP lounges, cargo (COARSE), and finance (RAPID), including preventive maintenance and spare

Led enterprise and desktop systems support across two technology firms, including hardware repairs, OS/application support, rack building, preventive maintenance, and ICT staff training coordination. Managed call centre operations and incident resolutions to restore IT services quickly, improving system reliability through preventive maintenance and infrastructure setup.

Earned a Bachelor of Business Information Technology at Kenya Methodist University in Nairobi.

Completed a Diploma in Data Processing Management at Associated Computer Institute in Nairobi.

Completed a diploma in Software Applications at Circuit Business Training College in Nairobi.