Open to opportunities

Summer Rauf

@summerrauf

Message

Customer-centric housing and financial counselor with 6+ years improving client outcomes and preventing housing loss.

United States

Message

What I'm looking for

I seek a client-focused role where I can use counseling, advocacy, and outreach skills to prevent housing loss, improve financial outcomes, and grow professionally.

I am a customer-focused housing and financial counselor with more than six years' experience in client relationship management, financial counseling, and technical issue resolution. I have successfully guided clients through eviction and foreclosure risks, negotiated with mortgage companies, and developed Debt Management Plans to restore financial stability.

I combine strong advocacy, communication, and presentation skills—having delivered workshops to audiences up to 500—with a track record in sales leadership and team coaching that produced over $1,000,000 in sales across consecutive years. I prioritize proactive problem solving, process refinement, and building long-term client trust.

Experience

Work history, roles, and key accomplishments

Housing Counselor

Money Management International

May 2023 - Jan 2025 (1 year 8 months)

Provided financial and housing counseling to clients facing eviction and foreclosure, securing viable solutions to prevent housing loss and negotiating with mortgage companies to avoid foreclosure. Developed debt management plans and budgeting strategies that improved client financial stability.

Client Advocacy Financial Counseling Negotiation Case Management

Mortgage Loan Officer

NACA

Feb 2022 - Apr 2023 (1 year 2 months)

Served as a trusted advisor managing client communications with mortgage companies and maintaining detailed files to achieve favorable mortgage outcomes; delivered virtual and in-person workshops to up to 500 attendees. Conducted community outreach to expand access to housing resources.

HUD Counseling Client Relations File Management Public Speaking Community Outreach Mortgage Counseling

Jewelry Consultant

Shane Company

Aug 2018 - Jul 2021 (2 years 11 months)

Exceeded sales targets, achieving over $1,000,000 in sales for two consecutive years and recognized for outstanding customer satisfaction; peer-coached colleagues and designed training programs to improve sales performance. Implemented strategies that increased team engagement and conversion rates.