@genesislandao
Customer Service Representative handling car loans at Sutherland Clark and explaining loan details and payments to customers.
PhilippinesAt Sutherland Clark, I handled a financial account for car loans, explaining loan details and handling payments through inbound and outbound calls.
At Swak Bpo, I handled personal and commercial non-life insurance, checked policies, completed manual endorsements in AMS 360, and quoted carriers. Earlier, at Iqor Clark, I supported customers with purchases, package tracking, and technical support.
Work history, roles, and key accomplishments
Sutherland Clark
Jul 2025 - Oct 2026 (1 year 3 months)
Handled financial accounts for car loans, explaining loan details to customers and processing payments. Performed inbound and outbound calls to assist customers.
Swak Bpo
Jan 2025 - May 2025 (4 months)
Handled non-life insurance accounts for personal and commercial lines. Performed policy checking and manual endorsements in AMS 360, and quoted carriers.
Iqor Clark
Sep 2023 - Mar 2024 (6 months)
Provided customer support for a sales account, assisting with purchases, tracking packages, and offering technical support.
Degrees, certifications, and relevant coursework
Bachelor of Science, Biology
Pursuing a Bachelor of Science in Biology with a major in Biotechnology, currently in the third year undergraduate program (first semester).
Software and tools used professionally
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